Someone stepped on my foot on the subway. The person slightly bowed their head without saying a word. "I'm sorry" hadn't come out yet, but it felt like the apology was already over. Even international students ask, "I didn't say anything, so why the apology?" I was asked. In Korea, the body often comes before words. ## When I make a mistake First, I bow my head and say a short "I'm sorry." I explain the reason when the other person asks. If I make excuses right away, it can sound like I don't want to admit my fault. I think an apology is about showing your heart, and an explanation comes after that heart has gotten through. If I'm late for an appointment, "I'm sorry to have kept you waiting" comes before "There was traffic." ## When someone apologizes to you People usually say, "It's okay." But this phrase can mean two different things. When it's truly okay, their expression softens and they move on to another topic right away. When they still feel uncomfortable, they speak briefly and quietly, without a smile. In that case, say "I'm really sorry" once more, and tell them you'll buy them coffee next time. Many Koreans take words like these as a sign that eases the other person's feelings. ## When You've Caused a Big Inconvenience Many people feel that words alone aren't enough. Offer to pay for whatever you broke right away, and send one more message a few days later to check in. In Korea, relationships often last a long time, so people look favorably on following up to show you care rather than ending an apology with just one. Of course, everyone is different, so it's good to watch the other person's expression as well.